Refund and Cancellation Policy

The Short Version

Within 7 days of purchase, 50% refund if you have not used the platform.
After 7 days, no refunds.
Cancellation stops auto-renewal but does not refund the current term.

Refund Window — First 7 Days

If you change your mind within seven calendar days of subscribing, you can request a 50% refund, provided you have not used any practice questions, mock exams, or premium features. "Used" means at least one item has been attempted on your account.

Why 50% and not 100%? Payment processor fees, GST already remitted, and content access costs are non-recoverable once the order is fulfilled.

What Counts as Usage

Attempting any premium practice question
Starting (not necessarily finishing) a mock exam
Downloading any premium PDF or material
Accessing AI feedback on a previous attempt

Free-tier features (browsing the test format, reading help articles, viewing your dashboard) do not count as usage.

After 7 Days — No Refunds

Subscriptions are non-refundable after the seven-day window closes, regardless of how much of the plan remains unused. We make this clear at checkout because PTE prep platforms' content costs are front-loaded — most resources are unlocked the moment you subscribe.

Cancellation — Different from Refund

Cancellation means turning off auto-renewal. It does not refund the current paid term. You keep access until the term expires, then lose access at renewal date with no further charge.

To cancel auto-renewal:

Open your profile
Go to Subscription
Click "Cancel auto-renewal" and confirm
You will receive an email confirmation

How to Request a Refund

Refunds are not self-serve. Email support with:

Your registered email and order ID
Date of purchase
Reason for refund

Eligible refunds are processed within 7–10 business days back to the original payment method. Wallet-funded portions, if any, return to your wallet not your bank.

See also failed payment troubleshooting and multi-currency pricing. Manage your plan from your profile.