Requesting a Re-Score on a Mock Exam

What Re-Score Does

The Recalculate button on your mock exam score report sends every Speaking and Writing response back through the AI scoring pipeline for a fresh evaluation. Reading and Listening are not re-scored — they are deterministic against the answer key, so the result will not change.

When to Use It

• A recording failed. If a Speaking item shows "0 — recording missing" but you remember speaking clearly, the audio capture may have glitched. Recalculate forces a fresh evaluation; sometimes a buffered recording is recovered.
• The score looks anomalous. If you scored 30 on Speaking when your trailing average is 75, something probably went wrong — microphone level too low, browser switched audio device mid-exam, etc. Re-score lets you sanity-check.
• A specific sub-score looks broken. e.g. pronunciation showing 10 when your usual is 65 across 200 attempts. Could be a one-off model hiccup.

When NOT to Use It

• You just want a higher score. The AI is largely deterministic — a re-score on the same recordings rarely shifts the headline by more than 1–2 points.
• You did badly and want a do-over. Re-score is not a re-attempt. If you want a fresh shot, take a new mock.
• Reading or Listening looks low. Those are auto-marked against the key — re-score will not change them.

How to Request It

1. Open the score report from your dashboard or the Mock Exam page.
2. Scroll to the bottom of the report.
3. Click Recalculate.
4. The exam re-enters the AI scoring queue. Same wait time as the original (see Why Mock Exam Scoring Takes 5–30 Minutes).
5. You are emailed when the new report is ready. The new score replaces the old one, but the previous version is kept in your audit log.

Rules

• Free — no charge.
• Does not cost an attempt — your mock attempt counter does not move.
• Limit: 1 re-score per exam. If you have already recalculated once, the button is disabled and you will need to take a fresh mock instead.
• 72-hour window: Recalculate is only available within 72 hours of the original scoring. After that the audio is archived to cold storage and re-scoring is no longer possible.

If Recalculate Doesn't Help

If your second score still looks wrong, contact support with the exam ID. We can pull the raw evaluation logs and confirm whether something genuinely went sideways. See also Exam Score Still Processing.

Open your most recent report from the Mock Exam page.