What If My OTP Doesn't Arrive?

OTP Not Arriving? Here's What to Do

ClearMyPTE sends OTPs via WhatsApp, not SMS. If you are waiting for an OTP and it has not arrived, follow these troubleshooting steps.

Step-by-Step Troubleshooting

1. Check WhatsApp, not SMS — OTPs are delivered through WhatsApp messages, not as regular text messages. Open WhatsApp and look for a message from the ClearMyPTE number.
2. Verify your phone number — Make sure you entered the correct phone number with the right country code. Even a single wrong digit will send the OTP to the wrong number.
3. Wait and resend — There is a 60-second cooldown between OTP requests. Wait for the timer to expire, then click "Resend OTP" to request a new code.
4. Check WhatsApp is working — Ensure WhatsApp is installed, up to date, and logged in on your phone. Try sending a message to a friend to confirm WhatsApp is functioning normally.
5. Check your internet connection — WhatsApp requires an active internet connection (Wi-Fi or mobile data) to receive messages.

Still Not Working?

If you have tried all the steps above and still cannot receive your OTP, it may be a temporary delivery issue. Wait a few minutes and try again. If the problem persists, contact ClearMyPTE support for assistance — our team can help verify your account manually.

For the best experience, always ensure WhatsApp is installed and active on the phone number you use for ClearMyPTE.