Payment deducted but plan not activated — what now?

First, don't worry — this almost always resolves automatically within a few minutes. The most common cause is a brief delay between your bank or card processor confirming the charge and our payment gateway notifying our servers to upgrade your account. Steps to follow, in order:

Step 1 — Wait 5 to 10 minutes. Refresh your dashboard and check the plan badge in the top right. In about 80% of cases, the plan activates on its own within this window once the gateway webhook arrives.

Step 2 — Sign out and back in. If the plan still shows as inactive, sign out completely and sign in again. This forces a fresh check of your subscription status from our backend.

Step 3 — Contact support with your transaction ID. If after 15 minutes your plan is still not active, email or chat support with the transaction ID from your bank SMS or payment gateway email (the long alphanumeric string starting with "pay_" or "txn_"). We can manually verify the charge against gateway records and either activate your plan or issue a full refund.

How quickly will support resolve this?

Most cases are resolved within 2–4 working hours; worst case is 24 hours. You will not be charged twice — if the original payment landed, we activate the plan; if it bounced, we ensure no charge sticks.

Still have questions? Contact our support team.